Cancellation policy
Purchase Options Cancellation Policy
Preorder Purchases
Smiley Daze occasionally offers preorder items, allowing customers to purchase upcoming styles before they are available to ship.
By placing a preorder, you acknowledge that the item is not ready to ship immediately and that an extended fulfillment timeframe applies.
Estimated shipping timeframes are provided in individual preorder product descriptions.
Preorder Cancellation Requests
We understand that plans can change!
Preorder cancellation requests are reviewed on a case-by-case basis and are not automatically guaranteed.
Because preorder merchandise may be ordered or produced specifically for an upcoming release, cancellation requests may be declined once production or fulfillment arrangements have begun, except where cancellation is required by applicable law.
To request a cancellation, please contact support@smileydaze.com as soon as possible with your order number.
We will review your request and let you know whether cancellation is possible.
Preorder Delays
Estimated preorder shipping dates may occasionally change due to manufacturing, customs, shipping carrier delays, or circumstances outside our control.
If we are unable to ship within the originally stated timeframe, we will notify affected customers and provide updated shipping information.
Where required by applicable law, customers will have the option to agree to the revised shipping timeframe or cancel their unshipped order for a prompt refund.
If we are unable to fulfill a preorder, we will cancel the affected item or order and issue the applicable refund.
Orders Containing Preorder and In-Stock Items
If your order contains both preorder and ready-to-ship merchandise, all items will ship together once the entire order is available.
If you would like in-stock items sooner, please place separate orders.
Cancellation requests involving mixed orders will be reviewed individually, subject to applicable consumer rights.
Approved Cancellations & Refunds
If a cancellation is approved, any applicable refund will be issued to the original payment method.
Refunds required by law will include all applicable amounts and will be processed within the legally required timeframe.
Additional processing time may be needed for your bank or payment provider to post the refund.
Returns After Delivery
Once a preorder has been delivered, eligible return or exchange requests are handled according to our standard Return & Exchange Policy.
Contact Us
For preorder questions or cancellation requests, please email:
Include your order number and the item you are contacting us about so we can assist you.
Thank you for your patience and for supporting Smiley Daze! ⚡