GOT QUESTIONS?

We've got answers! Here's everything you need to know about shopping with Smiley Daze.

SHIPPING & DELIVERY

How much is shipping?

We offer $8 flat-rate shipping and FREE shipping on orders of $100 or more!

How long does it take for my order to ship?

In-stock orders are processed within 1–3 business days, excluding weekends and holidays. Once your order ships, delivery time depends on the shipping carrier and destination.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation with tracking information so you can follow your package's journey!

What if my package is delayed or lost?

Once your package is in the carrier's hands, delivery delays can occasionally happen. If your tracking hasn't updated or you think your package may be lost, reach out to us and we'll help you look into it.

ORDERS & PREORDERS

What's the difference between in-stock and preorder?

In-stock items are ready to ship within our normal processing window. Preorder items are purchased before they're ready to ship and have a longer wait time.

When will my preorder ship?

Each preorder listing includes an estimated arrival or shipping timeframe. These dates are estimates and may change due to manufacturing or shipping delays. We do our best to keep you updated!

Can I change or cancel my order?

Need to make a change? Email us as soon as possible at support@smileydaze.com with your order number. We'll review your request and let you know what options are available.

What happens if I order in-stock and preorder items together?

Shipping arrangements for mixed orders may vary. Please check the product listing and contact us before ordering if you need your in-stock items by a specific date.

SIZING & PRODUCT CARE

How does Smiley Daze clothing fit?

Fit can vary depending on the style and fabric. Some pieces have a relaxed, oversized fit, while others are more true to size. We recommend checking the size chart and fit details on each product listing before ordering.

Where can I find size charts?

Size charts and measurements, when available, can be found on the individual product listings. If you're between sizes or need help choosing, feel free to reach out!

How should I wash my Smiley Daze clothing?

Always follow the care label on your item. To help protect prints and colors, we generally recommend washing inside out with similar colors and avoiding harsh detergents or bleach.

Will my clothing shrink?

Shrinkage can vary by fabric and washing method. Following the care instructions is the best way to help maintain the fit and quality of your items.

RETURNS & EXCHANGES

What is your return and exchange policy?

We accept eligible return and exchange requests within 7 days of receiving your order. Items must be unworn, unused, with tags, and in their original packaging.

Can I exchange an item for a different size?

Yes! Eligible exchanges are available for the same item in a different size or color, subject to availability. If the requested item is unavailable, a refund will be issued for that item.

Are sale items returnable?

Discounted items, final-sale items, and gift cards are non-returnable.

Who pays for return shipping?

Customers are responsible for return and exchange shipping costs. Original shipping charges are non-refundable.

What if my item arrives damaged or incorrect?

Please contact us immediately at support@smileydaze.com so we can review the issue and help make it right.

How do I start a return?

Email support@smileydaze.com with your order number and return request. Please wait for approval and return instructions before sending anything back.

RESTOCKS, REWARDS & MORE

Will sold-out items be restocked?

Most Smiley Daze designs are released in limited quantities, and restocks aren't guaranteed. If you see something you love, we recommend grabbing it while it's available!

How can I find out about new drops?

Follow us on Instagram and Facebook at @shopsmileydaze, and sign up for our email and text updates to stay in the loop on new releases, sneak peeks, and special offers.

Do you offer rewards?

Yes! We offer a customer rewards program where eligible purchases can earn rewards. Visit our rewards section for current details and redemption options.

Do you offer wholesale?

Yes! We offer wholesale opportunities for qualifying retailers. Contact us for more information about getting started.

How can I contact Smiley Daze?

We're always happy to help! Email us at support@smileydaze.com with your name, order number (if applicable), and any questions.

STILL NEED HELP?

Can't find what you're looking for? Reach out to us at support@smileydaze.com and we'll be happy to help!